About Us

Kids Helpline has been helping Aussie kids for 25 years.

Kids Helpline is Australia’s only free, 24/7 phone and online counselling service for young people aged 5 to 25.

For 25 years Australia’s kids and young people have been turning to our professional, specialised counsellors, no matter who they are, where they live or what they want to talk about. Over this time, we have responded to over 7.5 million contacts.

For some young people, connecting with Kids Helpline has been a life-saving experience, while for others it’s about practical help and emotional support at the critical moment they need someone to listen.

A lot has changed in 25 years. Our communities have changed, the issues kids face have changed, and the ways our counsellors engage with and help young people have changed.

What hasn’t changed is that Helplines make a difference to the emotional wellbeing and lives of our kids every single day. Ensuring young people know they are not alone.

Our Milestones

Officially opened in March, 3,200 young people called on the first day
Had answered 90,000 calls in its first year
Expanded to become a national service and had registered registered over 1 million calls
Introduction of email counselling support
Launched Kids Helpline WebChat live counselling
Celebrating 25 years of service and responding to over 7.5 million contacts from young people


Kids Helpline is a service of yourtown

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