Chat online to a Kids Helpline counsellor
Just like DM-ing, but with a professional counsellor.
If you can't get to a phone or prefer to chat online, Webchat is for you! Connect one-on-one with a Kids Helpline counsellor on your phone, computer or other preferred device. It's free to talk - all you need is internet access.
Webchat counselling is only available in Australia. To find a service in your country, check out Child Helpline International.
If you or someone you care about is in immediate danger please call 000
How does webchat counselling work?
Starting off
You’ll first get some info about confidentiality, privacy and our Duty of Care (check out our privacy policy and FAQ section for more info).
Login + relax
Next, you’ll be asked to fill out a short questionnaire to help us understand how best to help you. You’ll then go into our queue - you may have to wait, depending on how busy it is.
Chat with a counsellor
You’ll then be connected to one of our counsellors who’ll look over your questionnaire responses and begin the counselling session.
Webchat wait times...
Webchat can be very popular - which means you may have to wait before a counsellor is available. In the evenings, this can be up to 40-50 minutes.
If you're happy to wait, we'll let you know when a counsellor is ready. Otherwise you can try phone counselling or come back at another time when it's not so busy - it's entirely up to you!
Some more facts about webchat counselling
Here's other things you might want to know...
- You can choose the gender of the counsellor you speak to.
- We'll get you to fill out a questionnaire to help us understand your situation.
- We’re here for you and will listen to what you have to say.
- It’s private and confidential. See our FAQs for more info.
- You can still call us to talk - even if you've started a webchat before.
- You can talk to the same counsellor when you call back.
- You’ll be treated with respect - no judgement here.
Looking for something to do while you wait?
Check out some coping strategies that might help. Or, if you're looking for a distraction try the Thinking Brain Game!
Still curious?
Watch to see what it's like to try webchat counselling for the first time...
Other ways Kids Helpline can help you
Learn more about all the ways Kids Helpline helps
From one on one counselling, to peer support to our wellbeing app, these are some of the other ways you can get support.
