Because a lot of young people use WebChat counselling, there is often a wait before a counsellor is available.
In the evenings, this can be up to 40 - 50 minutes. If you are happy to wait, that's totally cool. Log in and you can spend the time looking through the rest of our website and we'll let you know when a counsellor is ready.
Otherwise you can give us a call on 1800 55 1800 or try again at another time of the day when it might not be so busy. It’s entirely up to you!