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Laptop with a WebChat conversation

WebChat Counselling

Open 24/7 - 365 days

If you can't get to a phone or prefer to chat online, you can connect one-on-one with a Kids Helpline counsellor through WebChat (typing with a counsellor)!

WebChat counselling is only available in Australia.
To find a service in your country, check out Child Helpline International.

Have an Emergency?

If you or a friend are hurt, call 000 NOW!

Waiting times...

Because a lot of young people use WebChat counselling, there is often a wait before a counsellor is available.

In the evenings, this can be up to 40 - 50 minutes. If you are happy to wait, that's totally cool. Log in and you can spend the time looking through the rest of our website and we'll let you know when a counsellor is ready.

Otherwise you can give us a call on 1800 55 1800 or try again at another time of the day when it might not be so busy. It’s entirely up to you!

WebChat conversation on a mobile phone

How does WebChat counselling work?

Read About WebChat

When you start you’ll get some information about confidentiality, privacy and our Duty of Care. You can also check out our privacy policy and FAQ section for more info.

Login & Relax

When you login you’ll be asked to fill out a short questionnaire. This helps us understand how best to help you. You’ll then go into our queue where you may have to wait, depending on how busy it is.

Chat With A Counsellor

You’ll then be connected to one of our counsellors who’ll look over your questionnaire responses and begin the counselling session.

Some more facts about WebChat counselling...

You can choose the gender of the counsellor you chat to.

WebChat is always open. 7 days a week, 24 hours a day, 365 days a year.

It's private and confidential. You can learn more in our FAQs about it!

You’ll be treated with respect – there is no judgement here.

We'll get you to fill out a questionnaire to help us understand your situation.

You can still call us to talk, even if you've started a WebChat before.

You can chat to the same counsellor when you start another WebChat.

It's FREE to talk to a counsellor, all you need is Internet access!

Waiting on WebChat and looking for something to do while you wait?

Check out some coping strategies that might help. Or, if you're looking for a distraction, take a quiz, watch videos or play games on our fun page.

Wondering what WebChat is like?

Real life teens test out Kids Helpline WebChat counselling for the very first time and share their honest thoughts – completely unscripted and unrehearsed! Check out these behind-the-scenes videos to learn more.