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Boy with black hair talking on the phone to Kids Helpline

Phone Counselling

Open 24/7 - 365 days

Phone counselling is the fastest way to get help and start talking. You can call us on 1800 55 1800, anytime and for any reason.

It’s FREE to call - including from your mobile. You can also call from any public phone or landline for free too.

How does phone counselling work?

Call Us

Phone 1800 55 1800 from your phone. It’s FREE, even from your mobile.


You’ll hear a short recorded message from us. Take some deep breaths if you feel nervous!

Speak With A Counsellor

After this message you’ll be connected with the next available counsellor who’ll start the conversation.

Have an Emergency?

If you or a friend are hurt, call 000 NOW!

Some more facts about phone counselling...

It’s FREE to call from any mobile, landline or public phone!

The phones are always open. 7 days a week, 24 hours a day, 365 days a year.

You can choose the gender of the counsellor you speak to.

We’ll ask some questions to help us understand your situation.

We’re here for you and will listen to what you have to say.

It’s private and confidential. See our FAQs for more info.

You can talk to the same counsellor when you call back.

You’ll be treated with respect - no judgement here.

Call us now!

Anytime. Any Reason.

Kids Helpline counsellor

Need help calling?

No worries, here are some options that might help!

If you need help in languages other than English, call Translating and Interpreting Service on 131 450 and ask them to call us for you.

If you are deaf or hearing impaired, contact Speak and Listen (relay call options) on 1300 555 727 and ask them to call us for you.

If you prefer not to call or if you can’t use the phone, you can also connect with us on WebChat or My Circle

Want more info about Kids Helpline? Check out these videos for a tour of Kids Helpline or to find out more about what happens when you first call!