Ready to talk to a Kids Helpline counsellor?
Phone counselling is the fastest way to get help and start talking.
You can call us on 1800 55 1800, anytime and for any reason. It’s FREE to call - including from your mobile. You can also call from any public phone or landline for free too.
How does phone counselling work?
Wait
You’ll hear a short recorded message from us. Take some deep breaths if you feel nervous!
Speak with a counsellor
After this message you’ll be connected with the next available counsellor who’ll start the conversation.
If you or someone you care about is in immediate danger please call 000
Some more facts about phone counselling
Here's other things you might want to know...
- You can choose the gender of the counsellor you speak to.
- We’ll ask some questions to help us understand your situation.
- We’re here for you and will listen to what you have to say.
- It’s private and confidential. See our FAQs for more info.
- You can still call us to talk - even if you've started a webchat before.
- You can talk to the same counsellor when you call back.
- You’ll be treated with respect - no judgement here.
Need help calling?
No worries, here are some options that might help!
If you need help in languages other than English, call Translating and Interpreting Service on 131 450 and ask them to call us for you.
If you are deaf or hearing impaired, contact Speak and Listen (relay call options) on 1300 555 727 and ask them to call us for you.
If you prefer not to call or if you can’t use the phone, you can also connect with us on webchat or My Circle.
Still curious?
Watch to see what happens when you make your first call...
Other ways Kids Helpline can help you
Learn more about all the ways Kids Helpline helps
From one on one counselling, to peer support to our wellbeing app, these are some of the other ways you can get support.
