Kids Helpline Impact Report
Revealing the top reasons children and young people reached out for help in 2024
Kids Helpline supported young people in meaningful ways every day
responses by our professional counsellors
active users on My Circle, our peer-to-peer support platform
primary and high school students reached by Kids Helpline @ School program
social accounts reached with self-help content
Top 5 reasons young people reached out
1. Emotional wellbeing
2. Mental health concerns
3. Suicide-related concerns
4. Family relationship issues
5. Friends/peer relationship
Crisis and safety intervention actions have more than doubled in the last 5 years
1 in 6
contacts to Kids Helpline is suicide-related
89
crisis/safety interventions a week
30%
of all crisis/safety interventions are for child abuse
16%
increase in crisis/safety interventions compared to 2023
What's a crisis/safety intervention?
- This is when a counsellor engages with an external service (e.g. police, ambulance, child safety, etc.) to assist young people who have experienced harm, or are at risk of harm.
- Suicide is the number one reason for emergency escalations and represented 39% (1,803) of all crisis/safety interventions.
Round the clock support
Mental health doesn't keep business hours, so neither do we! 75% of all counselling sessions are provided outside of 9am-5pm, Monday to Friday.
Nearly half of Kids Helpline’s funding comes from the community – and 100% of your donation goes directly towards helping us answer more calls and help more kids.
Help us answer every contact, around the clock.
"My name is Eunice and I've had the privilege of being a Kids Helpline counsellor for over 10 years.
"Something that has stood out to me in 2024 is a sense of helplessness coming from young people (and their parents seeking support and referral) around issues of bullying at school - these contacts tend to be girls transitioning into new schools, culturally and liguistically diverse young people, or those in late primary and early secondary school as well as those living in remote areas or at boarding schools.
"As a Kids Helpline counsellor, we have the privilege of being a supportive presence for young people during their most vulnerable moments."
- Eunice, Kids Helpline Counsellor
"During 2024, we responded to over 130,000 contacts, an increase from 122,356 in the previous year. Since 1991, Kids Helpline has responded to more than 8.9 million contacts nationally, and we expect to reach the significant milestone of 9 million responses later this year."
- Tracy Adams, yourtown CEO
