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Want to work for a nationally recognised service that plays a critical role in protecting children and young people?

We have locations in Brisbane and Western Sydney!

Kids Helpline is Australia's only free and confidential, 24/7 online and phone counselling service for young people aged 5-25.

We are seeking counsellors interested in making a difference in the lives of children and young people. If you have a degree in psychology, counselling or a related discipline and a minimum of one year's experience in counselling, you may be eligible to apply!

Kids Helpline is a service of yourtown

We have Kids Helpline locations in Brisbane, QLD and Sydney, NSW

Benefits of joining our team!

Use the latest technology to engage with children and young people and develop a broad range of skills and practice experience.

Make a difference in the life of children and young people
Flexible rosters/shifts - part time and full time available
Ongoing professional support and feedback around practice, skills and career development

Curious for more info?

Meet some of our amazing counsellors and learn more about the daily life of being part of the Kids Helpline team.

"There are so many things I enjoy about being a counsellor. I  really enjoy connecting with and supporting young people in a way they want to communicate, in the moment - no appointment, fees or stress necessary!"

- Amanda, Kids Helpline Counsellor

A day in the life of a counsellor...

"Dear diary, today I worked a 2pm-10pm shift.

After quickly checking my work emails, I started off my shift providing support on WebChat with a young person I speak with in an ongoing way. We have been connecting regularly for over 6 months now, and it has been such a privilege to support them through their mental health experiences!

I then took some calls out of the queue. I received a range of calls - some were testing the service, some were asking for information - before I had a great chat with a young person who is going through a breakup. 

Things were a little quieter, so I replied to some counselling emails, before having my dinner break.

After dinner, I answered a call out of the queue. The young person was experiencing some risk. Fortunately, a supervisor supported me to support them and everything turned out ok. I had a great debrief with the supervisor afterwards, which really helped support me and gave me a chance to reflect on my counselling practice.

Finishing my notes took me to the end of the shift. All in all, a pretty good shift!"

-Amanda, Kids Helpline Counsellor

Here's some info about each workplace location...

Brisbane, Queensland

The Brisbane Office is located close to the CBD and is easily accessible by train, bus and CityCat.

A short walk from a huge range of restaurants, there are ample lunch and dinner options.

The site itself includes a full working kitchen and showering amenities. The counselling offices include a kitchenette with free tea and coffee, a break room where counsellors can rest or sleep and free entertainment including X-box and games. There is also a very active social club, celebrating events with decorations, food and fun activities.

This is a 24/7 location. Free, secure parking is available for counsellors working after hours.

Applications for QLD are currently closed.

Sydney, New South Wales

The NSW Office is located in Western Sydney and is easily accessible by public transport.

A short walk from a Westfield Shopping Centre, there are a range of great shops and restaurants available close by.

The site itself includes a kitchenette and break room, free tea and coffee and secure parking for those working after hours.

The site office is operational from 8am to midnight, 7 days per week.

Good news stories!

Through Kids Helpline there are opportunities to attend events and be involved in other exciting projects.