How Parentline can help you

Talking to a Parentline counsellor can help you navigate difficult parenting dilemmas.

There's not one rule book for parenting!

Everyone’s life circumstances are different.

At times, family life can be moving along well. At others, there may be challenges which push you and your child to your limits.

If you're needing extra support, Parentline is available in your state or territory.

Parentline contacts around Australia

There are different parent counselling/support services in each State or Territory.

QLD & NT

Parentline QLD & NT

1300 30 1300 (cost of a local call)
6am to midnight AEST, seven days a week

VIC

A range of services

Services vary depending on your location in Victoria

NSW

Parent Line NSW

1300 1300 52 (cost of a local call)
9am to 9pm Monday - Friday
4pm to 9pm Saturday and Sunday

ACT

Parentline ACT

02 6287 3833 (cost of a local call)
9am to 4pm, Monday to Friday

SA

Parent Helpline South Australia

1300 364 100 (cost of a local call)
7:15am to 9:15pm, seven days a week

WA

Ngala Parenting Line WA

08 9368 9368 or 1800 111 546 (free for STD callers)
8am to 8pm, 7 days a week

TAS

Parent Line Tasmania

1300 808 178 (cost of a local call)
24 hours a day, 7 days a week

“My call to Parentline helped me focus on my needs as well as my child’s needs.”
– Parent of an 8 year old

How talking to a Parentline counsellor can help

You're not alone and there’s support available.

Be listened to by a qualified counsellor who is removed from the situation

Tune into your needs right now as a parent (as well as your child’s)

Work out your strategies for making meaningful change

Get information and resources about children and parenting

Access individually paced over-the-phone parenting skills training

Understand your family dynamics more clearly

What happens when you call?

Deciding to talk to someone about your family can be a big step. Here's what you can expect:

You can ask for a male or female counsellor
You can request an interpreter
Your strengths will be recognised, with respect and understanding
You can speak with the same counsellor for ongoing support
You can call if you're a parent, step parent, grandparent, guardian or carer
You'll be asked what you want to talk about and what you most need from the call
Counselling is confidential unless you or someone else is at risk of harm
Some Parentline services also offer web counselling

Need more support?

There's more options available.

You can speak to your doctor/GP who can give you a referral to a psychologist or other professional, if needed. If you are looking for more digital services and resources, check out Medicare Mental Health.