Main Menu

How Kids Helpline can help your child

Curious about what Kids Helpline does and how it can help? We’ve got your questions answered!

Boy talking on phone to Kids Helpline

Parenting your child through each age and stage can bring some challenges!

You don’t have to handle everything alone, especially things you haven't experienced before.

Knowing what kind of help is available from Kids Helpline means you have the option of getting your child extra support when they need it.

“I was unsure how it would go, but my daughter said she found the Kids Helpline counsellor really easy to talk to”

– Mum of 15 year old

How a Kids Helpline counsellor can help your child

You and your child are not alone! Kids Helpline is always open - 24 hours a day, every day of the year. They can help with any issue, anytime.

Professional support from someone outside the situation
No question or problem is too big or too small
Evidence-based counselling from qualified experienced counsellors
Strategies tailored to suit your child and their needs
Referrals to other services if needed
Support in a crisis plus ongoing counselling
Information plus helpful tips and strategies
Support with issues online such as cyberbullying

What happens when your child calls?

Deciding to talk to a counsellor can be a big step for your child.

You, or another relative or friend, can help them make the call

It’s a free call even from a mobile phone

They can ring for a chat and ask questions

They can ask for a male or female counsellor

They can ask for the counsellors name and talk to them again

Calls can be anywhere from 5 minutes to 50 minutes

Your child can request an interpreter

Kids Helpline will not tell anyone what they talk about unless your child or someone else is in a life threatening situation

Kids Helpline takes calls from all across Australia

There are many ways kids can contact Kids Helpline for support.

They can:

If you are looking for more digital services and resources, check out Head to Health.

This content was last reviewed 14/02/2018

Was this information useful?

Help us by rating this page:

Thanks for your feedback!

Thanks for your feedback!

Talking helps! We’re here for your kids.

No problem is too big or too small.
We're here 24 hours a day, 7 days a week