Want to work for a nationally recognised service that plays a critical role in protecting children and young people?
We have locations in Brisbane, Melbourne and Western Sydney!
Kids Helpline is Australia's only free and confidential, 24/7 online and phone counselling service for young people aged 5-25.
We are seeking counsellors interested in making a difference in the lives of children and young people. If you have a degree in psychology, counselling or a related discipline and a minimum of one year's experience in counselling, you may be eligible to apply!
Kids Helpline is a service of yourtown
We have Kids Helpline locations in Brisbane, QLD, Sydney, NSW, and Melbourne, VIC.
Benefits of joining our team!
Use the latest technology to engage with children and young people and develop a broad range of skills and practice experience.
Want to know what it's really like working at Kids Helpline?
Meet counsellors Lydia and Archie and do a tour of one of our counselling centres!
"There are so many things I enjoy about being a counsellor. I really enjoy connecting with and supporting young people in a way they want to communicate, in the moment - no appointment, fees or stress necessary!"
- Amanda, Kids Helpline Counsellor
A day in the life of a counsellor...
"Dear diary, today I worked a 2pm-10pm shift.
After quickly checking my work emails, I started off my shift providing support on WebChat with a young person I speak with in an ongoing way. We have been connecting regularly for over 6 months now, and it has been such a privilege to support them through their mental health experiences!
I then took some calls out of the queue. I received a range of calls - some were testing the service, some were asking for information - before I had a great chat with a young person who is going through a breakup.
Things were a little quieter, so I replied to some counselling emails, before having my dinner break.
After dinner, I answered a call out of the queue. The young person was experiencing some risk. Fortunately, a supervisor supported me to support them and everything turned out ok. I had a great debrief with the supervisor afterwards, which really helped support me and gave me a chance to reflect on my counselling practice.
Finishing my notes took me to the end of the shift. All in all, a pretty good shift!"
-Amanda, Kids Helpline Counsellor
Brisbane, Queensland
Getting there: The Brisbane Office is located close to the CBD and is easily accessible by public transport , particularly trains and buses.Free secure onsite car parking is available for night and weekend shifts. For Monday to Friday day shifts, onsite parking is available on a first in basis. Metered street parking is also available.
What’s around: The QLD site is a short walk from a range of restaurants, café’s and entertainment areas.
What’s onsite: The site itself includes a full working kitchen and showering amenities. The counselling centre additionally includes a kitchenette, a break room where counsellors can rest and entertainment including Xbox and TV spaces. There is also a very active social club, celebrating events with decorations, food and fun activities.
Sydney, New South Wales
Getting there: The NSW Office is located in Western Sydney and is easily accessible by public transport, particularly trains and buses. There is secure, paid parking within the building.
What’s around: A short walk from a large shopping centre, there are a range of cafes, shops and restaurants available close by.
What’s onsite: The site itself includes 2 kitchenettes, meeting spaces and break rooms. There is also a very active social club, celebrating events with decorations, food and fun activities.
Melbourne, Victoria
Getting there: The Melbourne office is located centrally and easily accessible by train, tram or bus. There is secure paid parking located nearby
What’s around: A short walk from a large shopping centre, the site is a short walk from cafés, restaurants and entertainment areas.
What’s onsite: The site includes a kitchenette and meeting room. With breakout and “quiet spaces” throughout the office. The site is KHL’s smallest and has a united, supportive team who invest in connecting together and supporting each other.
Good news stories!
Through Kids Helpline there are opportunities to attend events and be involved in other exciting projects.
