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Email counselling is easy!

Our inbox is checked from 8am -10pm daily

Email counselling is perfect for you if you can’t get to a phone or prefer to write things down. One of our counsellors will read your email carefully and reply with info, questions and suggestions for you.


The fastest way to talk with a counsellor is on the phone

It's free to call - even from mobiles!

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How does email counselling work?


Check out our privacy policy and the info below about getting started with our email counselling


Take your time and write down how you’re feeling. Our counsellors will never judge you about what you say.


We’ll reply as soon as we can, with helpful ideas and questions for you to think about.  You can reply again.

Have an Emergency?

If you or a friend are hurt, call 000 NOW!

Some more facts about email counselling...

You can choose the gender of the counsellor you email.

Our email inbox is checked from 8am-10pm daily.

You can email the same counsellor each time.

You'll be treated with respect - no judgement here.

It’s FREE to email a counsellor, all you need is Internet access.

Our conversations are always private and are protected with strict security and encryption. See our FAQs for more info.

We keep track of what we’re doing, so we know what you’ve been talking about before.

You can still call us to talk, even if you’ve emailed us already.

Email us anytime at...

Tips to get you started

The more info you provide, the better we can help you with what’s happening. It also means we can respond faster with more useful information.

Start of by telling us a bit about yourself

Your name, age, gender and postcode all help

Here’s some questions to get you started

  • What’s been happening?
  • Have you tried other things to help yourself?
  • Who else knows about what’s happening?
  • How long has it been going on?
  • How is it making you feel?
  • How are you hoping we will help you?