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Kids Helpline @ School

Free, early intervention and prevention sessions that allow primary schools in Australia to invite counsellors into their classroom via video conferencing technology or phone.

Each session is facilitated by a tertiary qualified Kids Helpline counsellor who works with the teacher/school counsellor to tailor each session to the needs of the school and particular class.

Kids Helpline @ School has two categories of curriculum-aligned topics, Digital and Wellbeing. The Optus Digital Thumbprint with Kids Helpline stream aims to promote digital respect, responsibility, resilience and empathy and online safety. The Wellbeing supported by Bupa stream covers topics such as developing resilience, bullying, peer and friendship related issues and transitioning to high school.

Classroom with kids

About Our Sessions

Free sessions are available to all primary schools Australia-wide.  Kids Helpline counsellors encourage safe, open and inclusive discussions about a range of topics relevant to students' lives.  Sessions are all evidence-informed, contain fun, interactive components and may also include scenarios or videos to engage students in problem solving.

Learning intentions:

  • Improve students' mental health literacy and emotional intelligence
  • Promote positive overall health and wellbeing
  • Assist students to develop greater resilience and self-efficacy
  • Normalise and encourage help-seeking behaviours
  • Enhance students' communication skills within interpersonal relationships
  • Encourage positive digital citizenship

Benefits for schools:

  • Access to externally run sessions designed to empower young people by recognising and developing their strengths/skills
  • Build a safe relationship with counsellors to support student help-seeking
  • Promote accessibility to Kids Helpline which is available to support students at any time (24/7) for any reason (via telephone/online services)
  • Sessions can be tailored/personalised to better suit your school/class/students
  • Topics are aligned with the Australian curriculum and relevant to the current school environment
  • Access to free, professional and educational/informational resources

Our Impact

In 2017, 24,221 primary school students from 221 schools participated in a total of 810 sessions with a Kids Helpline Counsellor.

Results of an evaluation study of the Optus Digital Thumbprint stream indicate high levels of awareness of topic content in students who attended sessions. 97% of teachers reported sessions were likely to have improved students' understanding of the topic discussed and 85% of grades 4-6 students gained ideas about how to deal with the issue discussed.

Cartoon kids playing

For more detailed information about the impacts this program is having, please view this report.

Book a free session at your school!

Resources from our partners

yourtown is an eSafety Certified Online Safety Program Provider. 

The Office of the eSafety Commissioner website also provides age-based resources and lesson plans for primary and secondary students. 

KidsMatter provides schools with a range of resources to help them support children's mental health and wellbeing. Teachers can find learning packs and other resources on their website. Learn more about the Kids Helpline and KidsMatter partnership in this PDF.