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Frequently Asked Questions

How much does it cost?

Kids Helpline @ School has partnered with Optus to provide FREE early intervention classroom sessions for primary school students which are run by tertiary qualified counsellors.

What is the maximum number of students to participate per session?

To have the most effective session, Kids Helpline @ School suggests you have a maximum of 30 students participate in a session at one time. All sessions are free and you are able to book as many sessions as you would like.

What web conferencing technology is Kids Helpline @ School using to host sessions?

We are currently using a variety of video conferencing resources and programs in order to connect with primary schools around Australia. These are:

  • Skype
  • Google Hangouts
  • FaceTime
  • Polycom
  • iConnect (QLD Department of Education program)
  • Connected Classrooms (via Dart Connections - available for NSW Public Schools)
  • Centra (WA Department of Education program)

Please note that we try to work in with whatever technology primary schools are able to access.

How long does a Kids Helpline @ School session go for?

Most sessions run for approximately 45 to 60 minutes. However, due to the attention span of the younger grades, these may only run for 30 minutes.

Can I request other topics that aren't listed on your website?

The topics listed on our website are the sessions that you can currently book. If you would like us to create a module on a different topic, please contact us.

Are there any pre-session activities that I can run with my class?

Pre-session activities are available HERE and are designed to promote student interest, awareness and questions about each topic.

How do I get further information?

If you interested in booking a session/s or finding out what dates/times we have available, you can do this online by following the steps below:

  1. Click 'Book a Session'
  2. Select your state in the top right hand corner to reflect your time zone.
  3. Choose the date and time that suits you
  4. You will then need to register an account (if you haven't already) so that you and the counsellor can review the session information at any time
  5. You will then be prompted to insert the session details in order to finalise your booking (e.g. session topic, year/class of students).